Great Project Managers show Empathy, Not Sympathy
Empathy and sympathy are two different things. Sympathy is usually projected, while empathy means truly understanding how the other person feels, especially when it comes to things which involves a life outside of work. Sometimes empathy needs to be shown towards team members who are struggling to cope because of whatever outside influences might be affecting their work. As such, a strong project manager will empathize with the team member’s issues without showing remorse (where appropriate). Doing so ensures team members can remain productive on the project, without exacerbating any personal issues they may be going through.